Overview
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…
Givesmart is Getting Smarter!
Great service.
GiveSmart is a great one-stop-shop for managing donors
At the beginning stages with GiveSmart
A true one stop shop.
Now that I am comfortable with it, I like it
A Great software with Great service.
GiveSmart is User Friendly, Efficient and Cost-Effective!
Good program that needs a little development
A must have in the world of social media
GiveSmart allows donors to Give Smartly
Great Service with Great Support!
A great platform, especially for those looking to leave legacy systems
User Friendly platform for someone who wears lots of hats
Awards
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Reviewer Pros & Cons
Pricing
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
A Tour of GiveSmart
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is GiveSmart?
GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.
The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.
GiveSmart Screenshots
GiveSmart Integrations
GiveSmart Competitors
GiveSmart Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, United States |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(198)Attribute Ratings
- 7.7Likelihood to Renew7 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 8.5Usability149 ratings
- 7.3Support Rating149 ratings
- 8.2Online Training1 rating
- 8.1Implementation Rating5 ratings
- 9.1Configurability2 ratings
- 9.1Product Scalability2 ratings
- 4.5Ease of integration1 rating
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(1-25 of 137)Good Software, GREAT service.
- Customer support.
- Ease of use.
- Text to give.
- Help turn one time donors to recurring donors.
- GiveSmart Events and GiveSmart Fundraise don't fully integrate, and their processing of merchant fees is different.
- We would love for there to be integration with Venmo to give.
- The functionality of different crowdfunding options is a little hard to understand. For example, setup and customization for teams is different from individual funding.
- For our organization, the ability to set up ticketed events for our crowdfunding teams/individuals on the event page was limited compared to the ability to set them up as keywords in the fundraising platform.
Givesmart is Getting Smarter!
- Event - Auction Platform
- Donor Thank You's
- Search tools
- Statement/Receipt email in events - would love the capability to email out receipts /auction donor thank you's en mass
- Improving - but transferring event donations/tax deductible amount to donor database (delineate the tax deductible amount from tickets, purchases, etc)
- I would like to have one customer support system for all three platforms - I feel like I get referred to other people frequently (events has the chat for help, others do not) so hesitant to reach out because I don't know if I am reaching out to the right person
Great service.
- Easy backpage.
- CRM options.
- Text to get set up is very simple.
- Options on the landing page.
- Options on the placement of buttons/logos.
GiveSmart is a great one-stop-shop for managing donors
- Clean, easy to navigate user interface
- Modules for fundraising, events, and donor records that can speak to each other
- Supportive team during the onboarding process
- Well-reviewed by other nonprofits
- The data transfer process has been very long and challenging
- While the modules speak to each other in some ways, the integration is not complete yet
- Translation to other languages is nearly impossible
At the beginning stages with GiveSmart
- Responsive team members
- Clearly stated communication with detailed next steps
- I think there should be a grace period of when the contract/payment actually starts since there is a great deal of back and forth communication before anything can even start with us using the system.
A true one stop shop.
- Tracking donors information and emails.
- Hosting silent auction events.
- Collecting Donations.
- Ease of use on the website.
- Allowing us to delete those people who have unpaid sales.
- Allowing us to merge users if they are duplicated.
Now that I am comfortable with it, I like it
- data review
- help chats
- call customer service
- mobile use
A Great software with Great service.
- The event pages are excellent. They offer just the right amount of flexibility while making sure the user gets a clean experience. My only qualm with them is that they are housed on the GiveSmart URL and there is no way to house them on our URL.
- It processes payments smoothly and efficiently with no hassle for donors.
- It has some basic reporting on campaign transactions.
- It has some very solid P2P fundraising features.
- Their customer service team does an excellent job of working with clients (Shoutout to our amazing Customer success manager Carissa Jay!).
- It doesn't have a Mailchimp integration which is an unfortunate downside for us.
- The ticketing and check-in feature is painfully slow when trying to check people into an event. This is true even with fast wifi/data.
Good program that needs a little development
- Silent Auction Management
- Seamless credit card processing
- Need option to link different bank accounts--currently only one can be used
- Batch reporting--hard to match bank deposits to items paid
- Navigation within the program is not user friendly
- Auto response customization could be improved
Great Service with Great Support!
- Their site is very organized and easy to navigate.
- They offer in-person support when we host our fundraising events.
- They offer flexible payment options and help keep track of fulfilled and unfulfilled payments.
- It might be helpful for to have 2 support representatives at large events instead of one.
- I wish I could click on the batch report and it would give me the option to download the CSV report specific to that batch (instead of having to look for it in another location on the site).
Our previous vendor was very static, visually unappealing, and lacked a great deal of overall flexibility and did not allow us to do Days of Giving at all. Using Givesmart has given us both flexibility and powerful reporting, as well as the ability to create and use the gift and registration forms we need when we need them with a minimum of fuss.
- Image integration with gift form for visual appeal
- Flexibility for public-facing fund names and donor options
- Customizable forms and response emails to donors and staff
- Reporting ouputs are overly complex
- Two different kinds of searchable reporting, which could be combined into one
- user friendly platform
- Ability to create professional looking landing pages
- Easily track and manage donations for particular purposes.
- Adding the ability to make notes on a donor's profile.
- Allowing text messages to be a bit longer
- Allow the dashboard to be more customizable
Happy with our experience!
- Easy to create and design an event website.
- Easy to create multiple campaigns at once.
- Donation forms are straight forward.
- Integrate the peer-to-peer functionality better into the event page home page.
GiveSmart Thoughts
- Aesthetic
- Easy to use platform
- Well-rounded information about the company and how to use the site
- Cost
- More options for style
Great value, GiveSmart a try!
- Stops fraudulent transactions
- Easy reporting
- Customization
- There are not a lot of bells and whistles
Good Entry Value
- Flexible and extensive form creation allows for complex logic of fields on the forms
- Relatively low transaction fees
- Responsive customer support
- Inability to map complex forms to sync automatically with Salesforce
- Unintuitive reporting tool
Empowering Effective Fundraising with Seamless User Experience, Exceptional Service, and Valuable Data Analytics
- The platform itself is incredibly user-friendly.
- It facilitates seamless transitions.
- It provides comprehensive reporting and analytics.
- I would like a little more functionality with the fundraising thermometer.
Happy with GiveSmart
- Highly organized
- User friendly website
- Creative
- Updating the site’s graphics to look more modern
- Limited number of site background images
- As a backup, would like a Save button so I’m assured the edits were received
- Using auction item description and uploading photos in GiveSmart is easy.
- GiveSmart allows us to reach a larger audience to bid on auction items.
- GiveSmart also offers on-site support at an event, which we utilized.
- GiveSmart has a great telephone training team!
- I suggest making auction item revenue vs. attendance revenue easier to distinguish.
Givesmart Usage for the last couple of Months
- Registration
- Mobile Experience
- Integration with other formats
- Design of website
- not user friendly
Great features to easily share with many at a time.
- Event registration
- Mass texts to groups
- Text to give is simple and user friendly
- The menu is not user friendly for finding WHERE to create a specific event or payment form
- Customer service online is not the best, but sending an email to them works wonders.
- Menu explanations for certain parts of the software
Not a great fit for small organizations.
- Customizable donation forms
- Quick payment processing
- Large learning center and numerous webinars
- More ways to accept payments (ACH, Venmo)
- Integrations with their CRM, QuickBooks
- Donor portals for donors to be able to change donation dates, contact information, and donation amounts on their own
- Better tech support
- Better customer support from sales rep
The plus side is they make everything very customizable for you, and you are able to make donation pages, events, etc., look, feel, and act like you want them to. In my opinion, that is also the downside. There are a million different places where you have to add text, choose colors, etc. It requires a full-time position to do it all. I am a one-person fundraising team with a full-time job elsewhere. I don't have the time to learn everything. It is just too much for a small organization.
A smart choice for nonprofits
- Support - Extremely responsive
- GiveSmart Fundraise - Attractive interface for users
- GiveSmart Events - Easy-to-use Auction features
- The resources provided online are overwhelming. Would be nice if there was a downloadable reference guide.
- The video tutorials need to be updated and it would be great if they were "chunked" to take viewers to the section they need, without watching or fast-forwarding through sections that are not needed.
- Contracts should include some personalized training. It actually might help you "sell" the $200/hour training if people saw how useful it is. It would have been helpful to have someone provide an overview of the features and vocabulary.
- Calling everyone "users" is confusing. Consider calling staff "users" and everyone else can be donors or guests.
- It would be helpful to be able to include hyperlinks in the text when creating Fundraisen activity landing pages.
GiveSmart has the goods!
- Campaign Set up
- Recurring Giving
- Reporting
- Financial Reconciliation reports
- Integrations
- Design
From MobileCause to GiveSmart
- Allows for the donor to easily include the credit card processing fees in their donation.
- Easy for the donor to enter their information and process their gift quickly.
- Easy to export information from GiveSmart/MobileCause.
- When selecting fields for exporting, it would be nice to see the form name attached to the field name. We have multiple forms and some of the field names are the same/similar from form to form. It's almost impossible to tell which field belongs to which form.
- Since GiveSmart merged with MobileCause, we are having difficulties paying our quarterly fee via credit card. We have signed up for this process a few times but still have issues getting our payments properly (and timely) processed like we did before the merge. (Our payments were automatically processed with MobileCause but it's been difficult, almost impossible, to get this process set-up with GiveSmart, even though they now offer it.)
- Hearing from our account rep every now and then would be nice.
I think that they are great for online donation forms, event sign-up forms, and survey forms. They are pretty easy to create and maintain.